Terms and Conditions
1. General Information
By accessing and purchasing from ZenithLily, you agree to be bound by the following Terms & Conditions. These terms apply to all visitors, users, and customers of the site. Please read them carefully before making a purchase.
2. Product Use & Disclaimer
All ZenithLily products are intended for external use only and are not designed to diagnose, treat, cure, or prevent any medical condition or disease.
We use natural, unrefined ingredients that are carefully selected for quality and effectiveness. However, reactions can still occur. Please review all ingredient lists before use and perform a patch test on a small area of skin. Discontinue use if irritation occurs.
If you are pregnant, nursing, have allergies, or are under medical care, please consult your healthcare provider before using any product.
ZenithLily products have not been evaluated by the FDA. By purchasing, you acknowledge that you understand and accept these terms and use our products at your own discretion and risk.
3. Shipping
We currently ship via UPS only to ensure reliable, on-time delivery. Shipping rates are based on weight, size, and destination. We are not responsible for delays caused by shipping carriers, weather, or incorrect shipping information provided by the customer.
4. Returns & Exchanges
Due to the nature of our handcrafted products, all sales are final. We do not accept returns or exchanges unless the item arrives damaged or defective. If you receive a damaged product, please contact us within 3 days of delivery with photos, and we will work with you to resolve the issue.
5. Privacy
Your privacy is important to us. We do not share or sell your personal information. Any information provided during checkout or sign-up is used solely to process your order and communicate with you about your purchase.
6. Intellectual Property
All content on this website, including product names, logos, photos, text, and formulations, is the property of ZenithLily and may not be copied, reproduced, or used without written permission.
7. Limitation of Liability
ZenithLily is not liable for any damages, allergic reactions, or adverse effects resulting from the use or misuse of our products. By purchasing, you accept full responsibility for usage and outcomes.
Return and Refund Policy
At ZenithLily, we take pride in crafting each product with care, using only natural, unrefined ingredients in small batches. Because our items are made fresh and intended for personal care, we are unable to accept returns or exchanges at this time.
All Sales Are Final
Due to the nature of skincare and wellness products, all purchases are final and non-refundable once shipped. This ensures the highest level of safety, hygiene, and product integrity for all customers.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 3 days of delivery. Be sure to include:
- Your order number
- A photo of the item and packaging
- A description of the issue
We’ll be happy to review the situation and work with you to offer a suitable solution, which may include a replacement or store credit.
Shipping Errors or Lost Packages
ZenithLily is not responsible for packages lost or delayed due to incorrect addresses or carrier delays. Please double-check your shipping details before submitting your order.
Need help?
We’re happy to assist! Use our Contact Form for any questions related to your order.
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